Billing & Insurance Issues

S

I hardly ever write a review about a business after my drive back home and thinking about it heavily I decided I must write this smart body have no one to file a complaint with. When I was first referred to smart body PT I met with A very nice physical therapist and even though there was no PT done only a consult I had paid a $30 co-pay. With my hectic work schedule and also receiving PT at another location, I had to work very hard between my very hectic schedule and even though I called in the allotted time and reschedule three appointments not four. Once I arrived at my appointment today, which is September 17, 2004. Soon as you walk in the front door, you’re loudly ask across the waiting room. What is your last name? Also, after paying my $30 co-pay I sit down and the other receptionist came upfront while the other receptionist was waiting on a patient. She says I owe another $20 because I needed to pay a $50 cancellation fee. Right in front of the other patient, there is no upfront receptionist privacy between The patient and their privacy. I simply said I am not paying the $20. Why should the $20 matter and go towards my next Co-pay so a few minutes went by and she went and got the office manager in the office manager said to me oh because she canceled the appointments the cancellation fee is $50 which leaves you owing $20 and when I refuse to pay, she did not hesitate $20 came before a patient’s care. She simply picked up the phone and she called and said could you reverse the payment of $30 back to my It is very sad that smart body PT care about $20 more than the care of a patient. I’m sure my insurance and my co-pays is way more than $20. Business from me or any friends or coworkers that I know, I would prefer them not to visit Smart because $20 will come before your care. I see if I owed I pay all my co-pays So thanks, smart body for putting $20 before a patient’s care. My doctor office have already sent me up with a lot of practice to continue my care. Natasha the front receptionist is very load and discussing a patient’s business in front of other patients is not ok.

Gregg Wells

I would give ZERO STARS if I could. I have no idea if their therapy is any good because they decided to no longer take Aetna as of April 23 2024, and didn't bother to tell me this 3 weeks ago when I called to make the appointment. They asked on that day what insurance I had and then told me "Yes sir, we accept Aetna", not bothering to tell me then that they were dropping Aetna coverage until I showed up for my appointment today. Which by the way, they charge $75 if you miss an appointment, but paid me nothing for wasting my time by taking off work for the non-appointment and all of the paperwork they had me fill out online. I was very excited to start my therapy with them and now I am completely disappointed at their lack of customer service. If you have Aetna insurance, don't bother with this PT center unless you want to pay out of pocket, which they tried to offer me before I walked out. I am sure the therapists are great, but I wouldn't know, because I didn't get past the front desk.

Daniel Duffey

When I asked what the co pay was on my first visit, they told me my insurance would cover my PT in full, then billed me $300.00 in co pays. I didn't have the money and would have never continued going if I had known that there was a co pay.

Abdulrahman Alwali

These guys are not professional at all after scheduling an appointment and waiting for more than 2 months,I have been told that they don’t accept my insurance, their customer service is really horrible.