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Topic

Overall Patient Experience

94.1% positive

Across 162 reviews of Smart Body Physical Therapy in Jacksonville, FL, overall patient experience appears in 51 reviews (94.1% positive), from 2015-07-05 through 2026-03-12.


Key findings

  • Overall Patient Experience mentioned in 51 of 162 reviews (31.5%)

  • 94.1% of Overall Patient Experience reviews are 4 or 5 stars

  • Average rating in Overall Patient Experience reviews: 4.8★

Aspects most discussed in these reviews

  • Courtesy & Friendliness

    73%37 mentions
  • Professionalism & Conduct

    69%35 mentions
  • Communication & Updates

    47%24 mentions
  • Technical Knowledge & Expertise

    39%20 mentions
  • Problem Resolution & Effectiveness

    14%7 mentions
  • Cleanliness & Tidiness

    6%3 mentions

Reviews mentioning overall patient experience

March 8, 2026

Jeanne Allison

efficient and thorough information

September 8, 2025

culvergraff@gmail.com Culver

I am very impressed with the Smart Body Therapists I have been working with. They are very knowledgeable, professional and friendly. The office staff is wonderful as well. So far I have had an excellent experience and would definitely recommend.

August 6, 2025

Pebbs

I highly recommend Smart Body. I was so terrified for my first experience that my blood pressure was way up there. But the time Kayla took with me talking, explaining and asking questions made me so comfortable and relaxed. The examine wasn't as bad as expected. I now know what I can do with somewhat of a timeframe to have better results for me. Thanks, Smart Body.

July 28, 2025

Char

Extremely professional, explains things clearly and makes you feel comfortable.

May 30, 2025

Amy Bartram

Love this place! The staff is so friendly and they make you feel so comfortable there! Easy to get ahold of and communicate with!

May 29, 2025

Frank Douglas

My experience and time at smart body was amazing! The staff and doctors were professional and very helpful specifically Dr. Susan and Dr. Kayla. If you are looking for personal and professional group to meet all of your needs, Smart Body is the place to be. Well worth the time and my body is improving !! Kimtonja Douglas

May 15, 2025

Mallena Urban

My therapist is VERY knowledgeable. Great care! Very happy

May 15, 2025

Diana Thagard

I was impressed by what took place on my first day. Stephanie was very nice. I don't come back until June 2, but I do have homework to do. That being said I must get with it again. Until we meet again. Thanks

March 19, 2025

Suzanne Nicholas

Jessica is amazing! She communicates her knowledge and techniques with detail making sure you understand and are comfortable with everything. Her care and compassion are so appreciated.

February 28, 2025

Patty Bee

I found Smart Body because they were *highly* recommended by Mayo Clinic. I was lucky to get on the schedule for nine sessions. Smart Body staff is what you'd want--respectful, excellent bedside manner, considerate. Which is great, but the reason I urge you for go to Smart Body is COMPETENCE. So much knowledge and insight gathered so quickly! Was it fun? Nope. (Like any physical therapy that I've ever had). Do I have a lot of home work ahead of me? Yup. On about day 6 of my experience I was exhausted and ready to cry. But I ultimately came away feeling equipped and ready! My long and frustrating and expensive search for help is over. Maybe Smart Body has a few hiccups in the booking/reception area, like just about any business right now. But there are some very strong individuals working that area picking up the slack, and that will NOT affect your health care. Moving forward Smart Body is going to be in even BIGGER demand! Make your appointment sooner, not later. I traveled 1,400 miles to see them. Well worth it.

February 9, 2025

Debra Fredericks

Completely professional but warm and welcoming at the same time. I am hopeful for recovery and was so impressed I recommended a friend. She’ll be contacting you soon! 😁

January 31, 2025

T Haney

The Therapists at Smart Body Physical Therapy are Caring and Professional at all times. I like that they take the time to listen to my concerns and answer my questions. In addition, their office staff are friendly and helpful.

January 12, 2025

Nicole Colichio

Everyone at Smart Body Physical Therapy has been so helpful and caring. I am grateful for their help, which has made a world of difference for me and my quality of life. I definitely recommend them to anyone in need of this type of PT!

January 8, 2025

Mary Hunter

This place helped me alot when I didn't even realize that I needed help. Everyone is very nice and professional. Would highly recommend them

December 31, 2024

Blanca Torres

Very friendly, everything is very well explained, very understanding.

November 9, 2024

Betsy Stoutmorrill

Every person at Smart Body is kind, caring, and professional, especially Jessica, Carrie, and Janeen!

September 5, 2024

Diane Bannard

Very professional and also warm and concerned. Very happy and would recommend

March 28, 2024

Patricia Jones

Smart Body offers Hope in very specific situations where I didn’t think there was hope. I would recommend them to everyone, they also offer physical therapy, they were a God sent to me

October 12, 2023

Koi

First-time visiting this place and there was a great atmosphere when I walked in. Everything was explained to me, they answered all my questions with care and professionalism. Looking forward to my next visit.

October 11, 2023

sabina salazar

Every provider I have seen at this clinic is fantastic! For three years I've seen another physical therapist and had no results. I am finally decreasing my pain and improving my quality of life overall thanks to Smart Body PT! They are very courteous and listen to your needs. I highly recommend everyone goes to pelvic floor therapy at least once in their lives!

October 8, 2023

Ann George

Yes, it was a very nice & clean facility. I did not feel comfortable with my therapist. I am very glad I asked to receive a copy of my evaluation. There were so many inaccuracies! I was both surprised and disappointed. I will challenge the report with my insurance carrier as this assessment is damaging and presents an inaccurate picture of my health. Personal information was included in a compromising way. All in all a very brusk, experience. Also, medical testing revealed a bacterial cause for much of the problem. I am sure strengthening exercises will be helpful. However, I need to feel respected and heard by my medical provider to want to invest in any therapy. It seems they are the only provider of this care in the city. I don't want to go back, but may have to.

September 8, 2023

Walter Faulkner

Very caring staff! They make you feel very comfortable while they are helping you heal. I highly recommend SmartBody PT.

August 23, 2023

Eleanor Rossano

It was my first visit. I was very impressed with the professionalism, friendly staff, and sparkling clean environment.

August 18, 2023

Patricia Ivery

Thank you Dr Kayla for your professionalism and kindness.

June 2, 2023

Alexandria pannise

The staff is great and care is great as well.

February 10, 2023

Jason Moore

I've been using Smart Body for 10+ years for everything from plantar fasciitis and running related issues to back injuries. They have always been able to provide relief and instruction for how to get my body back on track and functioning as it should. Laura and her team are always helping with a smile and as accommodating as possible.

January 19, 2023

Nancy Link

Everyone at SmartBody Physical Therapy is so nice. Very professional and they make you very comfortable with whatever you need to work on.😁

December 24, 2022

nneka kennedy

Friendly staff. Professional. Highly recommend. The PT’s are very knowledgeable and patient. Make you feel comfortable.

December 10, 2022

EJ

I was immediately comfortable with the PT’s I interacted with. They were very kind and easy to talk to. The owner is very knowledgeable in her field and I learned a lot in my first visit. Looking forward to the results of completing the therapy regimen and learning more about my body. I would highly recommend Smart Body!

November 30, 2022

Michelle Defendini

Have been going here for years. Staff is friendly and always very helpful.

October 5, 2022

Deborah Gilliard

The front desk staff is pleasant while checking you in. Everything is explained well and handled efficiently. My therapist was warm and took her time gathering information and asking the questions needed and examining me to evaluate my situation and prescribe a care plan for me. I felt like I was in good hands.

July 27, 2022

evette mcdowald

Katie is awesome and so patient with me. She always tries to make me feel comfortable and not rushed!