Topic
Overall Patient Experience
94.1% positiveAcross 162 reviews of Smart Body Physical Therapy in Jacksonville, FL, overall patient experience appears in 51 reviews (94.1% positive), from 2015-07-05 through 2026-03-12.
Key findings
Overall Patient Experience mentioned in 51 of 162 reviews (31.5%)
94.1% of Overall Patient Experience reviews are 4 or 5 stars
Average rating in Overall Patient Experience reviews: 4.8★
Aspects most discussed in these reviews
Courtesy & Friendliness
73%37 mentionsProfessionalism & Conduct
69%35 mentionsCommunication & Updates
47%24 mentionsTechnical Knowledge & Expertise
39%20 mentionsProblem Resolution & Effectiveness
14%7 mentionsCleanliness & Tidiness
6%3 mentions
Reviews mentioning overall patient experience
Jeanne Allison
efficient and thorough information
culvergraff@gmail.com Culver
I am very impressed with the Smart Body Therapists I have been working with. They are very knowledgeable, professional and friendly. The office staff is wonderful as well. So far I have had an excellent experience and would definitely recommend.
Pebbs
I highly recommend Smart Body. I was so terrified for my first experience that my blood pressure was way up there. But the time Kayla took with me talking, explaining and asking questions made me so comfortable and relaxed. The examine wasn't as bad as expected. I now know what I can do with somewhat of a timeframe to have better results for me. Thanks, Smart Body.
Char
Extremely professional, explains things clearly and makes you feel comfortable.
Amy Bartram
Love this place! The staff is so friendly and they make you feel so comfortable there! Easy to get ahold of and communicate with!
Frank Douglas
My experience and time at smart body was amazing! The staff and doctors were professional and very helpful specifically Dr. Susan and Dr. Kayla. If you are looking for personal and professional group to meet all of your needs, Smart Body is the place to be. Well worth the time and my body is improving !! Kimtonja Douglas
Mallena Urban
My therapist is VERY knowledgeable. Great care! Very happy
Diana Thagard
I was impressed by what took place on my first day. Stephanie was very nice. I don't come back until June 2, but I do have homework to do. That being said I must get with it again. Until we meet again. Thanks
Suzanne Nicholas
Jessica is amazing! She communicates her knowledge and techniques with detail making sure you understand and are comfortable with everything. Her care and compassion are so appreciated.
Patty Bee
I found Smart Body because they were *highly* recommended by Mayo Clinic. I was lucky to get on the schedule for nine sessions. Smart Body staff is what you'd want--respectful, excellent bedside manner, considerate. Which is great, but the reason I urge you for go to Smart Body is COMPETENCE. So much knowledge and insight gathered so quickly! Was it fun? Nope. (Like any physical therapy that I've ever had). Do I have a lot of home work ahead of me? Yup. On about day 6 of my experience I was exhausted and ready to cry. But I ultimately came away feeling equipped and ready! My long and frustrating and expensive search for help is over. Maybe Smart Body has a few hiccups in the booking/reception area, like just about any business right now. But there are some very strong individuals working that area picking up the slack, and that will NOT affect your health care. Moving forward Smart Body is going to be in even BIGGER demand! Make your appointment sooner, not later. I traveled 1,400 miles to see them. Well worth it.
Debra Fredericks
Completely professional but warm and welcoming at the same time. I am hopeful for recovery and was so impressed I recommended a friend. She’ll be contacting you soon! 😁
T Haney
The Therapists at Smart Body Physical Therapy are Caring and Professional at all times. I like that they take the time to listen to my concerns and answer my questions. In addition, their office staff are friendly and helpful.
Nicole Colichio
Everyone at Smart Body Physical Therapy has been so helpful and caring. I am grateful for their help, which has made a world of difference for me and my quality of life. I definitely recommend them to anyone in need of this type of PT!
Mary Hunter
This place helped me alot when I didn't even realize that I needed help. Everyone is very nice and professional. Would highly recommend them
Blanca Torres
Very friendly, everything is very well explained, very understanding.
Betsy Stoutmorrill
Every person at Smart Body is kind, caring, and professional, especially Jessica, Carrie, and Janeen!
Diane Bannard
Very professional and also warm and concerned. Very happy and would recommend
Patricia Jones
Smart Body offers Hope in very specific situations where I didn’t think there was hope. I would recommend them to everyone, they also offer physical therapy, they were a God sent to me
Koi
First-time visiting this place and there was a great atmosphere when I walked in. Everything was explained to me, they answered all my questions with care and professionalism. Looking forward to my next visit.
sabina salazar
Every provider I have seen at this clinic is fantastic! For three years I've seen another physical therapist and had no results. I am finally decreasing my pain and improving my quality of life overall thanks to Smart Body PT! They are very courteous and listen to your needs. I highly recommend everyone goes to pelvic floor therapy at least once in their lives!
Ann George
Yes, it was a very nice & clean facility. I did not feel comfortable with my therapist. I am very glad I asked to receive a copy of my evaluation. There were so many inaccuracies! I was both surprised and disappointed. I will challenge the report with my insurance carrier as this assessment is damaging and presents an inaccurate picture of my health. Personal information was included in a compromising way. All in all a very brusk, experience. Also, medical testing revealed a bacterial cause for much of the problem. I am sure strengthening exercises will be helpful. However, I need to feel respected and heard by my medical provider to want to invest in any therapy. It seems they are the only provider of this care in the city. I don't want to go back, but may have to.
Walter Faulkner
Very caring staff! They make you feel very comfortable while they are helping you heal. I highly recommend SmartBody PT.
Eleanor Rossano
It was my first visit. I was very impressed with the professionalism, friendly staff, and sparkling clean environment.
Patricia Ivery
Thank you Dr Kayla for your professionalism and kindness.
Alexandria pannise
The staff is great and care is great as well.
Jason Moore
I've been using Smart Body for 10+ years for everything from plantar fasciitis and running related issues to back injuries. They have always been able to provide relief and instruction for how to get my body back on track and functioning as it should. Laura and her team are always helping with a smile and as accommodating as possible.
Nancy Link
Everyone at SmartBody Physical Therapy is so nice. Very professional and they make you very comfortable with whatever you need to work on.😁
nneka kennedy
Friendly staff. Professional. Highly recommend. The PT’s are very knowledgeable and patient. Make you feel comfortable.
EJ
I was immediately comfortable with the PT’s I interacted with. They were very kind and easy to talk to. The owner is very knowledgeable in her field and I learned a lot in my first visit. Looking forward to the results of completing the therapy regimen and learning more about my body. I would highly recommend Smart Body!
Michelle Defendini
Have been going here for years. Staff is friendly and always very helpful.
Deborah Gilliard
The front desk staff is pleasant while checking you in. Everything is explained well and handled efficiently. My therapist was warm and took her time gathering information and asking the questions needed and examining me to evaluate my situation and prescribe a care plan for me. I felt like I was in good hands.
evette mcdowald
Katie is awesome and so patient with me. She always tries to make me feel comfortable and not rushed!